HOW A REQUEST GETS HANDLED
Submitted once, followed through completely
01
Submit the request in the portal, with photos if it helps.
02
ARC triages by urgency and dispatches a vetted vendor.
03
You're kept informed while the work is scheduled and done.
04
Closed out and recorded — your owner sees it too.
Common resident questions
How do I pay rent?
Through the resident portal — set up one-time payments or autopay with a bank account or card.
Something broke after hours. What do I do?
Submit the request through the portal and call 551-444-9010 for anything urgent — a real person handles genuine emergencies immediately.
How do I get a copy of my lease?
Your lease and any notices are available in the resident portal at any time — no need to request a copy.
I don't have a portal login yet. What now?
Call 551-444-9010 or email info@arc-propertymgmt.com and ARC will get your account set up.